Frequently Asked Questions
HOW TO PLACE AN ORDER THROUGH OUR ONLINE STORE, PLEASE PROCEED ACCORDINGLY:
- Choose a style (e.g top).
- Shop the styles that you are interested in.
- You can also find further product details such as the material, color variations, available sizes and item prices on the detail page.
- Choose your favorite style in the right size and color then add it to your shopping cart.
- After that you can add more styles or complete your order.
- To complete your order, please register with us.
- Next, please choose where your order should be delivered and how you would like to pay for it.
- Confirm your order and you will receive a confirmation email.
- High Five!
WHICH COUNTRIES DOES ASPEN & PINE DELIVER TO?
HOW DO I KEEP MY ASPEN & PINE STYLES LOOKING ITS BEST?
You can find care instructions on the respective product page at Aspen & Pine or on the sewn care label.
WILL ASPEN & PINE RE-STOCK?
Once we are sold out of a style, it is gone for good. Please check back soon. We may have something similar in our next order!
IS IT POSSIBLE TO RECEIVE THE LATEST ASPEN & PINE NEWS AND INFORMATION ON PROMOTIONS FEATURED ON THE ONLINE SHOP?
Yes, simply register for the Aspen & Pine Mailing List and you will receive it regularly. You can find the sign up form on the bottom of all Aspen & Pine pages. Simply sign up to our mailing list with your email address and then select the subscribe button.
IS IT POSSIBLE TO UNSUBSCRIBE FROM THE ASPEN & PINE MAILING LIST?
Yes! If you open your mailing list email from Aspen and Pine, there will be an
unsubscribe button on the bottom. Simply click on this button and follow the prompts. If you have any questions, contact our Customer Service or call and speak with a representative 844-438-8414.
I FORGOT MY PASSWORD, HOW DO I REQUEST A NEW ONE?
No problem! On the login page, simply hit the
forgot password button located below the login fields. It will then ask you to enter your email. Enter the email you have previously selected. From there, an email will be sent to you with instructions on how to create a new password. If you have any questions, contact our Customer Service or call and speak with a representative 844-438-8414.
IS IT POSSIBLE TO REMOVE STYLES FROM MY ORDER?
As long as you have not yet placed your order, you can remove styles from your shopping bag at any time
Delete this style. Unfortunately, once you have confirmed your order, it is no longer possible to change it.
CAN I CANCEL MY ORDER?
As we ship every order as fast as possible, we can not cancel orders that have already been placed. Therefore, we kindly ask you to return your shipment with the enclosed billing receipt. Don't worry about the return fee. Free returns are included with all Aspen and Pine items. Once the item is received, we will credit the account in which the item was paid. Keep in mind, any item that is returned may not been washed or worn.
CAN I DELETE MY ACCOUNT?
HOW CAN I PAY FOR MY ORDER?
We offer you the following payment options:
IS IT SAFE TO SHOP AT THE ASPEN & PINE ONLINE STORE?
SHIPPING AND DELIVERY
WHERE CAN I GET MY ORDER DELIVERED TO?
You can get your order delivered to your home or office address. Simply specify where you would like to receive your order when completing the ordering process. However, we are unable to deliver to P.O. Boxes. Please note that we cannot change the delivery address of a confirmed order.
CAN I GET MY ORDER DELIVERED TO ANOTHER ADDRESS?
Sure! You can get your order delivered to another address at any time. Simply enter a different delivery address during the ordering process. Please note that we cannot change the delivery address of a confirmed order.
WHEN WILL MY ORDER SHIP?
Item(s) purchased before 12pm MST will be shipped same day. Any purchases made after 12pm MST will be shipped the following business day.
HOW LONG DOES THE DELIVERY TAKE?
We know you are excited to receive your order so we offer free 3 day shipping! If item(s) are purchased before 12pm MST your item will be shipped same day. Any purchases made after 12pm MST will be shipped the following business day.
ARE THERE ANY SHIPPING FEES?
Nope. Notta. None. Free 3-Day Shipping & Free Returns is included with all Aspen and Pine purchases. There is no minimum order amount.
HOW CAN I RETURN A STYLE TO ASPEN & PINE?
If you are not completely satisfied with your purchase, you may return it to Aspen and Pine within 30 days of your purchase date. We kindly ask you to return your shipment with the enclosed billing receipt. We do not accept products that have been worn, altered or washed. The returned package will be free of shipping charges when using our pre paid shipping label.
Don’t worry about the return fee. Free returns are included with all Aspen and Pine items. Please allow 7-14 business days from the date we receive your returned merchandise for your full refund. Please contact Customer Service to request your pre paid return shipping label.
DO I HAVE TO PAY ANYTHING FOR THE RETURN?
Nope. If you are not completely satisfied with your purchase, simply return it. Don’t worry about the return fee. Free returns are included with all Aspen and Pine purchases. Upon receiving your return, we will credit the account in which the item was paid.
Keep in mind, any item that is returned may not been worn, altered or washed.
WHEN WILL I GET MY MONEY BACK?
Once your return has been received, you will be sent a confirmation email as well as receive a credit to the means of payment you used for your order. Please be aware that returned items should be unworn and unwashed.
ARE THERE ANY STYLES THAT ARE EXCLUDED FROM THE RETURN?
There are no items excluded from returns at this time. Please be aware that returned items should be unworn and unwashed.
CAN I EXCHANGE MY STYLES?
If a style doesn't fit, or you changed your mind on your purchase, we kindly ask you to return your shipment with the enclosed billing receipt. Don’t worry about the return fee. Free returns are included with all Aspen and Pine items. Please contact Customer Service to request your prepaid return shipping label. Once the item is received, we will credit the account in which the item was paid. At that time, you can order the style that you prefer. Keep in mind, any item that is returned may not been washed or worn.